Support Analyst (Contract-to-Hire, San Francisco)
Overview:
The Support Analyst provides high-quality Tier 1 & 2 technical support to end users in the San Francisco office, ensuring reliable operation of desktop systems, applications, and IT services. The role involves troubleshooting, onboarding, and collaborating with internal and external IT teams to maintain smooth technology operations.
Key Responsibilities:
- Deliver technical support for hardware, software, and network issues (desktop, laptop, mobile).
- Manage onboarding/offboarding processes and maintain IT documentation.
- Support Microsoft 365, ServiceNow, and enterprise platforms (Workday, SAP, Oracle).
- Collaborate with service providers for escalations and system maintenance.
- Participate in audits, compliance checks, and IT training programs.
- Provide onsite support in San Francisco as needed.
Qualifications:
- ~4 years of IT/helpdesk experience, preferably in life sciences, biotech, or pharma.
- Strong proficiency in Microsoft 365 and remote support tools (BeyondTrust, TeamViewer).
- Experience with ServiceNow and enterprise HR/finance systems.
- Knowledge of IT asset management, endpoint management (Intune, JamfPro, SCCM), and ITIL best practices.
- Excellent communication, problem-solving, and multitasking skills.
Preferred Traits:
Analytical problem-solver, personable communicator, adaptable to change, accountable, and collaborative with emotional intelligence.
Benefits:
Competitive salary, performance bonus, equity options, unlimited vacation, 10 sick days, comprehensive health coverage, and 401(k) with company match.
Job sourced from Nuvation Bio.