Summary:
Veracyte is hiring a Customer Care Associate to provide front-line support to physicians, patients, pathology labs, and internal teams. This role handles inbound/outbound communications, coordinates logistics, and ensures smooth lab operations across multiple product lines—playing a key role in both customer satisfaction and patient care.
Key Responsibilities:
- Handle communications via phone, email, and fax
- Coordinate with internal teams to resolve cases and manage sample logistics
- Maintain accurate records in LIS and Salesforce
- Support workflows like tissue procurement, report distribution, and shipping
- Ensure compliance with healthcare regulations
- Contribute to process improvements and customer service excellence
Qualifications:
- Bachelor’s degree preferred (or relevant experience)
- 1–2 years of customer service experience in healthcare or life sciences strongly preferred
- Strong communication, organization, and adaptability skills
Job sourced from Veracyte.